CONDITIONS FOR SEASONAL RENTAL OF COTTAGE AND GUEST ROOM (excluding event) (updated 01/01/2022)
The vacation rental contract is concluded directly with SARL Château Saint-Joseph (hereinafter referred to as “the owner”), which authorizes third-party companies to advertise, plan reservations and receive payments. These terms take precedence over any third-party site terms. All reservations, agreements, changes and cancellations must be made in writing.
The reserving customer (hereinafter referred to as "the tenant"), cannot use and reserve via the website www.chateau-saint-joseph.com, hereinafter referred to as "the site", or by telephone on +33(0) 6.36.15.65.35, only if he is of legal age and authorized to sign contracts which engage his liability. The tenant is financially responsible for all its uses of the site. It is the tenant's responsibility to verify that the information he provides when making his reservation, or at any other time, is accurate and complete and that it will allow him to receive confirmation of his reservation. In the event that the tenant does not receive this confirmation, it is their responsibility to contact Château Saint-Joseph. For the good follow-up of the file, the tenant must immediately inform the owner of any modification of the information provided during his reservation. The owner undertakes not to disclose to any third party information of any kind whatsoever, on any medium whatsoever, that the reserving client will have been required to give him during the execution of this contract. However, these latter provisions do not apply to requests for information made by the authorities and/or the Courts.
The purpose of this contract is to ensure the remote electronic reservation of a stay in “Guest house” and “Gîte” accommodation. The reservation of the stay becomes effective when the tenant confirms his order and validates his payment. In the case of the maximum acceptance period of 24 hours by the owner, the payment will only be validated after acceptance. The total balance of the rental constitutes the reservation deposit. The tenant receives a confirmation of the order by e-mail. This confirmation outlines the essential characteristics of the reservation, its price and its terms of payment, and is considered as proof of the conclusion of the reservation contract. The content of these booking confirmations is archived by the owner. They are considered as proof of the tenant's consent to the reservation contract and of its date. Charges not included in the basket when booking online must be paid at the end of the stay.
The rates may be revised at the sole discretion of the owner depending on price changes, particularly in the event of variations in inflation usually set within the limit of 2% defined by the ECB (European Central Bank) aimed at guaranteeing stability. prices.
In order for the service to be rendered (meal reservation, furnished rental in a gîte, bed and breakfast or any other service) the tenant requesting the service must, at the request of the owner, complete the balance of the price for the service to be carried out. no later than the date and time scheduled for the performance of the service. In the event of refusal by the applicant, the deposit constituting the initial price of the service and paid for the reservation of the service will not be refunded.
The owner is responsible for the details of the reservation, the collection of the rent. Only the description of the property published on the website is authentic. If a price different from that of the website is agreed in this contract, it is this contractual price that applies, and not the price published on the Internet. The owner is not responsible for the disadvantages that result for the tenant from the use or non-use of the rented thing. The owner is not a tour operator and is in particular not responsible for the accidents of holidaymakers during their holiday period. The tenant is personally liable for damage to the property. In the case of a Gîte reservation, it is up to the tenant to request holiday insurance from his insurer for the entire duration of the stay. In the event that this is not contracted by the tenant and that damage is caused to the property or to any third party, it will be up to the tenant to personally assume the compensation for the damage caused.
The tenant can arrive between 4:00 p.m. and 6:00 p.m. After this time, the owner can accept or refuse entry to the premises. The tenant must leave the premises before 10:00 am or at a time convenient to the owner, after inventory. The tenant cannot under any circumstances claim any right to stay in the premises at the end of the rental period initially provided for in the contract, except with the owner's agreement.
The contradictory inventory and the inventory of furniture and various equipment are made at the beginning and end of the stay by the owner or his duly authorized representative with written power, and the tenant. If it is impossible to carry out the inventory upon arrival, the tenant has 24 hours to check the displayed inventory and report to the owner any anomalies noted. After this period, the rented goods will be considered free of damage at the entrance of the tenant. A contradictory exit inventory must be established. The tenant accepts that this inventory can be carried out either with the owner or his representative. If the owner or his agent finds damage, he must inform the tenant within a week.
On arrival of the tenant, a deposit defined during the reservation is requested by the lessor. After the contradictory establishment of the exit inventory, this deposit is returned, after deducting the cost of restoring the premises if damage was noted.
In the event of early departure (prior to the time mentioned on this contract) preventing the establishment of the inventory on the day of the departure of the tenant, the security deposit is returned by the lessor within a period not exceeding not a week.
Any termination of this contract must be sent to the owner by registered mail with acknowledgment of receipt, the date of receipt being taken as proof.
a) Termination at the initiative of the tenant:
In the event of cancellation by the tenant before arrival on the premises, whatever the date of cancellation, and regardless of the reason, the deposit constituting the amount of the balance of the rental remains acquired by the lessor. If the tenant does not appear within 24 hours of the arrival date indicated on the contract, this contract becomes void and the lessor can dispose of his guest room/gîte. The deposit also remains with the lessor. If the stay is shortened, the reservation deposit remains with the lessor.
b) Termination at the initiative of the owner
In the event of cancellation of the stay at the initiative of the owner when the deposit has already been paid by any means whatsoever by the tenant: the owner must reimburse all the sums paid by the tenant, with the exception of the tourist tax. If the tourist tax has been collected, the tenant must recover it from the municipality or community of municipalities concerned.
Termination in the event of traffic restrictions related to COVID or any other case of force majeure: In the event of traffic restrictions decided by the authorities in connection with the COVID pandemic (partial or total confinement, border closures, curfew , closures of shops, bars, restaurants, shows or various events, COVID illness of one of the travelers or if one of them is in contact, etc.) or any other force majeure event (climatic event classified as a natural disaster or no, conflict, etc.) resulting in the impossibility for the tenant to go to his place of rental, no refund of the sums paid can be requested by the tenant.
a) Change of dates
It is possible to change the dates of stay, subject to availability, if the written request is made within 48 hours of booking and at least 90 days before the date of arrival. No changes will be made outside of these deadlines.
b) Change in the number of people during the stay
It is not possible to revise downwards the number of people provided for in the initial reservation, regardless of when the reservation modification request is made. It is possible to increase the number of people subject to availability and in compliance with article 7 on the use of the premises.
For any request for modification and at the time of the request, if there is a new pricing, it will be the latter which will apply to redefine the pricing of the reservation.
The tenant is required to insure the rented premises. He must check whether his main housing contract provides for the resort extension (holiday rental) mentioning “Château” for the seasonal rental to be insured. In the opposite case, he must intervene with his insurance company and claim the extension of the guarantee or take out a special contract, or title of “holiday” clause. A certificate of insurance may be requested upon entering the premises. This certificate must bear the mention "Château" on pain of being invalid in the event of a claim. The cottage being part of a 19th century castle, this mention is essential. In case of difficulties in finding a vacation insurance certificate, I invite you to contact our insurance broker Mr. Philippe Demeester at +33(0)4.42.24.40.22 (mail: contact@demeesterassur.com) who will be able to help you. in this approach.
When booking meals at the guest table, catering meals or any other miscellaneous food service, the tenant must specify any food allergies and/or intolerances. In the event of allergic reactions, the allergy of which had not been mentioned, the owner cannot be held liable.
SARL Château Saint-Joseph has a License III, a large restaurant license and a large take-out license, tenants are prohibited from bringing their own drinks with or without alcohol.
The tenant and the owner agree that in the event of a disagreement relating to the rights and obligations arising from this contract, the dispute falls within the jurisdiction of the court in whose jurisdiction the rented property is located.
The contracting parties agree that French law is applicable in all its provisions not contrary to these contractual conditions.
The owner will provide the accommodation in accordance with the description he has made of it and will keep it in working order. The tenant will enjoy the rental in a peaceful manner and will make good use of it, in accordance with the destination of the premises and with respect and tranquility for the other tenants. Any act presenting a risk or likely to cause a disturbance is prohibited. Firecrackers, fireworks, candles and fires are strictly prohibited. Smoking is authorized only and exclusively near the ashtrays located outside the building and at the points defined by the owner. Proper attire is required throughout the stay. No noise pollution is tolerated (maximum 60 decibels). In the event of non-compliance, the tenant may be expelled, if necessary by calling on the police. In these cases, no refund will be made.
The rented premises are for use as temporary accommodation or holidays, excluding any professional activity of any kind whatsoever (maximum 3 months). On his departure, the tenant agrees to return the rental as clean as he will have found it on his arrival. All repairs, whatever the importance, made necessary by the negligence of the tenant during the rental, will be at his expense. The rental can in no way benefit third parties, except with the prior agreement of the owner. Subletting is prohibited to the lessee, even free of charge, under penalty of termination of the contract; the full amount of the rent remaining acquired or due to the owner. The installation of tents or the parking of caravans, motorhomes on the land of the rented property is prohibited, except with the prior agreement of the owner. The number of tenants cannot exceed the maximum capacity indicated on the description of the accommodation, i.e. one person per single room, two people per double room, three people per triple room, four people per quadruple room or another five people per quintuple room. Exceptionally and subject to the agreement of the owner, this rule may be waived. In this case, the owner will be entitled to collect a price increase which must be communicated to the tenant beforehand and recorded in writing. Without the owner's agreement and if the number of tenants exceeds the accommodation capacity, the latter may refuse additional tenants. In this case, any modification or termination of the contract will be considered at the initiative of the tenant.
If the owner accepts the reception of pets, the tenant when booking is required to contact the owner, in order to specify the nature and number of animals accompanying him. A fee per animal is requested when booking. Any animal not declared before entering the premises may be refused. In this case, no refund will be made.
The owner of an animal, or the person who uses it, while it is in his use, is responsible for the damage that the animal has caused, whether the animal was in his custody or that it was lost or escaped. No particular noise or behavior must, by its duration, its repetition or its intensity, affect the tranquility of the neighborhood, other animals present on the spot or the health of man, whether a person is himself. at the origin or whether through the intermediary of a person, a thing of which he has custody or an animal placed under his responsibility. In the event of non-compliance with this clause by the tenant, the owner may refuse or terminate the stay. In this case, no refund will be made.
If any provision of this contract is/or becomes invalid by law or court order, the validity of the remainder of the contract shall not be affected.